E&M Logistics

Customer service, collections, sales, back office, logistics and more — competitive rates, highly qualified people, and zero attrition.

Reliable U.S.-Based BPO Solutions for Small & Medium Businesses

We’re a U.S.-based BPO partner that helps small and medium businesses scale operations, reduce costs, and improve customer experience. From customer service and sales to collections, logistics, virtual assistance, and interpretation, our highly trained teams deliver measurable results — backed by competitive pricing, transparent SLAs, and a promise: No Attrition. Partner with us to streamline operations and focus on growth.

Why Choose Us

14+Years of Delivering Custom BPO Solutions

With over two decades of expertise, we provide tailored Business Process Outsourcing services that help businesses reduce costs, enhance efficiency, and scale with confidence. Our proven track record in customer support, back-office operations, sales, and logistics makes us a trusted partner for long-term success.

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How we deliver value

We combine skilled U.S.-based talent with optimized workflows and modern tools to reduce handle times, boost conversion rates, and improve first-contact resolution. You’ll get dedicated account management, custom onboarding, and actionable insights from our reporting dashboard so you can track ROI every step of the way.

Trust & compliance

We adhere to industry best practices for data security and regulatory compliance (PCI, HIPAA, and other applicable standards). Your customer data is protected by strict access controls and secure infrastructure.

Proof points / metrics (examples you can customize)

  • Average AHT reduction: 20%
  • CSAT improvement: +15 points
  • First Contact Resolution: 85%
  • Onboarding time: 7–14 days
Meet With Team

Our Expert Engineers

Oliver Jutul

CEO & Founder

Nick Powel

Business Consultant

Steven Hammer

Sr. Specialist

Laura Osteen

Sr. Manager

Paul Roberts

Marketing manager

Alexandra Stan

Sr. Consultant

Get Started

Ready to reduce costs and supercharge your operations? Schedule a free discovery call or request a custom proposal today